Why do you suggest BigCommerce over other well known platforms like Shopify?
BigCommerce has proved to be a platform that covers all levels of business from startup to enterprise and the success that we have seen with our client' BigCommerce stores is second to none.
I am on a different platform at the moment and I am keen to move to one that you recommend, like BigCommerce. What happens to all our products, customers and orders that we have on another system?
We have transferred many sets of data from other platforms onto BigCommerce. This includes products, categories/collections. orders and customers. We handle all that for you to make the transition very simple. There are a list of the systems that we regularly transfer from on our migration page.
I need to ship products to various areas / countries and want to have a family complex shipping setup. Is that possible on BigCommerce?
Yes, we have setup very complex shipping for our clients over the years and there are a few ways that shipping can be done as part of BigCommerce. Weight based shipping, order value based shipping, standard rate shipping, free shipping and click & collect are all options. Should you have a more complex model then we can use ShipperHQ as an add-on to ease the pains of more complex shipping.
Can you upgrade from Blueprint to Stencil for us?
Yes, we can do that for you either with your current design or with a brand new design. In this scenario we need to update the base theme, so will have to build from scratch anyway, so an ideal time to have a full redesign.
Can you redesign our store without affecting our products, customers and orders?
Yes, we can do a full redesign without affecting anything but the design of the store. All data remains the same.
We are looking to integrate EPOS, what works well with BigCommerce?
We have found that the best option for BigCommerce is Vend, which is now called Lightspeed Retail.
I am interested in one of your apps, how do I go about getting it?
Some of our Apps are self install, but most of them require a bit of work on our side. For apps that we need to install for you, we will require appropriate access to your website. If you want more information about something specific, please don’t hesitate to contact us.
I have a BigCommerce website that I need to have reliably supported. I have been let down by the company who built it. Can you help?
Yes, we can pick up your support and be a reliable source of support and help going forward. Whether it just knowing you have someone at the end of the phone for you or a complete service of design enhancement, product support and guidance, we are your new one-stop shop.